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PhiConnect Return Service
PhiConnect Return Service
By PhiConnect.com
Release Date: Oct 19, 2009
Categories: Customer support, Shipping & payments
Reduce buyers' disputes, phone calls, e-mails, negative feedbacks and increase buyer satisfaction. Accept and manage return requests and inquiries online with streamlined returns and integrated customer communications.
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Average Rating:
( 32 )
Rating Distribution:
5 star21
4 star4
3 star2
2 star1
1 star4

   Overview  Developer  Reviews (13)  Pricing
Key features
Key features
  • Online return form in a customized URL for a seller to attach to the seller's e-mail template and/or listing template (ex: http://return.phiconnect.com/id/your-eBay-id )
  • Buyers will send their return request after filling out the online return form
  • RA # auto generation
  • Send and receive eBay messages and keep track of records automatically
  • 4 step easy management: return request, authorize/deny, inspection, and conclusion
  • Reduce disputes, phone calls, e-mails, and negative feedbacks
  • Increase buyers' satisfaction
Description
PhiConnect provides an online return service so that buyers and sellers can manage better return processes with less Paypal disputes, phone calls, e-mails and negative feedbacks. Once you have signed up for this 'Online Return Service', you will receive your own personal link, http://return.phiconnect.com/id/your-eBay-id. You can attach this link to your e-mail template or listing template. Now, buyers will know where to start for their return/repair request. There is a growing number of Paypal disputes and eBay negative feedbacks. This is because buyers don't know how to request for returns and sellers are not there when buyers need their help for a return.

  • Provide a 24 hour Online Return Service to buyers for better communication
  • Store all return requests and inquiries in one database
  • Respond to your buyers at your convenience by using eBay messages
  • Don't worry about your e-mails being sent to a spam folder
  • Reduce time and money for return processes
  • Improve in-house management with notes
  • Reduce Paypal disputes and negative feedbacks
  • Increase DSR
Return Processing is one of the problem areas for all e-tailers. Now, you can provide PhiConnect Online Return Service to your buyers at flat rate of $9.95 per month. Buyers can easily fill out the return form online and wait for your response.
Application requirements
Supported browsers:Internet Explorer 6 and later, Firefox 2 and later
Supported languages:English
Supported eBay sites:ebay.com
Required eBay subscriptions:None
Application support
Application support
  • E-mail support available at info@phiconnect.com
  • Tutorial video is available

PhiConnect.com

PhiConnect, an eBay Compatible Software developer, was founded by 10 year eBay seller experienced Titanium PowerSeller in 2007. PhiConnect is mainly providing eBay management tools and solutions which include inventory control, accounting, reports, listing tools, invoicing, UPS, USPS, FedEx direct label printing, and online return service. Since many eBay sellers are having hard time to manage return processes, PhiConnect decide to offer low cost online return service solution to eBay sellers and buyers. PhiConnect Return Service solution is the first and only return process solution for eBay and etc. E-Mail: info@phiconnect.com Website: http://www.phiconnect.com
Showing 1-5 of 13
Phiconnect saves us a lot of time and money! Great App! Thank you!
by: Review created: Apr 27, 2013
Review:Very easy to use!  
Very efficient and fast
by: Review created: Apr 04, 2013
Review:Really great application for Ebay. 
The application was real simple and friendly to use. Serious sellers should give this a try.
by: Review created: Apr 04, 2013
Review:The application was real simple and friendly to use. Serious sellers should give this a try. This application makes returns real simple!
Wonderful!
by: Review created: Mar 29, 2013
Review:An awesome app and a must have in my book. Has helped me take my eBay business to the next level in regards to customer service. Customizable to my preferences. Streamlines, automates and tracks any return issues. A+++ Thank You.
DO NOT GET
by: Review created: Sep 07, 2012
3 of 4 people found this review helpful
Review:WORSE RETURN SYSTEM EVER.I WOULD NOT USE. HAD IT FOR ONLY 3 DAYS IN PLAN PAY AND DID NOT RECEIVE REFUND FOR THE REST OF THE MONTH. THANKS ALOT
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Monthly Flat Rate : $ 9.95 / month

All subscribers get a 15 days free trial period !