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ezSupport for eBay is a web-based suite of customer support software tools that lets you earn $$ by displaying ads on your help desk, and it’s eBay-integrated, so eBay sellers can support their customers both on and off of eBay.
Earn $$ While Supporting Your Customers?
You can use ezSupport for eBay for free by displaying a column of ads on the right side of your help desk. Plus! Hosted Support will pay you 50% of the revenue from your help desk ads, so you can actually earn $$ while supporting your customers. The more customers use your help desk, the more $$ you earn.
Your Help Desk
ezSupport for eBay includes everything you need to customize a searchable FAQ help desk that will be accessible via the "Ask a question" link on all your eBay listings and that you can also add to your website, your emails, your eBay, Amazon, Yahoo! stores -- anywhere you want.
Your help desk can have an unlimited number of FAQs that customers can search with natural-language questions. With customers answering their own questions using searchable FAQs, businesses tell us that ezSupport eliminates up to 80% of their email workload. And when customers get answers to their questions immediately, they are much more likely to bid or buy immediately. A survey of our customers showed revenue increases of up to 25% after they started using ezSupport.
In addition to its core searchable FAQ help desk, ezSupport for eBay provides feature modules such as Problem Ticketing, Returns Management, and Chat. ezSupport’s modules allow you to customize the support options you offer to customers. Modules can be added to or removed from your ezSupport account at any time to meet your business needs.
Online support system available 24x7x365.
Hosted Support is a leading provider of affordable, web-based customer support tools for growing businesses. Its easy-to-use system helps eliminate many of the pains your business faces, yet is robust and scalable so it can expand to meet your business needs. Hosted Support's customer support applications are designed for rapid implementation and minimal product training. Businesses using Hosted Support deal with fewer customer support issues, while increasing customer retention. Hosted Support was established in 2003 and is headquartered in Los Angeles, California.
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Review:Only trail this product if you are 100% committed to using it and have the time to get everything set up properly. I trialed this app in the hopes of providing better customer support. What I found is that it did the opposite. After playing around with this app, I decided not to continue it because it wasn't exactly what I wanted. What I wasn't aware of is that even though I had deactivated the app from my ebay account, it still continues on your account. As a result of this all of my customers could not contact me via ebay after the sale and cost me several negative defects to my ebay account. If you read the reviews you will see that I am not the only one who has complained about such things. Sellers Beware!!!
Disrupted Communications With Customers Long After Unsubscribing
2 of 2 people found this review helpful
Review:Back in June of 2013 I quickly unsubscribed from this program within a day or 2 and still had customer emails being rerouted to ezSupport until August 31st!?! Since I found that ezSupport wasn't what I needed, I never completed any of the input the app requires to function. In return, literally months after unsubscribing from this app, my customers were getting 0 information from either me or ezSupport! In fact, it was so bad that I ended up with 3 negative scores in almost as many weeks! All 3 were directly caused by total lack of communication from me which is exactly the opposite of the type of customer support I was well known for. My feedback proves this but now looks bad with 3 negative reviews
Earn $$ from Google ads on your help desk!
Ad-Supported - Only pay $9.95/month/support rep if you choose to remove help desk ads.
Free 30-day trial with help desk ads removed.
Free Searchable FAQs help desk - Unlimited FAQs, unlimited usage
Free FAQ search reports
Free Contact Manager
Free modules for Messaging, Problem Ticketing, Returns & Shipments, POP Email, and Chat