ezSupport for eBay

Online support system available 24x7x365.

ezSupport has the tools you need to satisfy your customers and boost your revenue.

Searchable FAQs
Post an unlimited number of searchable Frequently Asked Questions to all your eBay listings via the 'Ask a Question' link so buyers can either browse your FAQs by category, or ask natural-language questions in a search box and ezSupport will instantly return matching answers. When buyers can answer their questions using searchable FAQs, you have fewer questions to answer. eBay sellers tell us that ezSupport eliminates up to 80% of their email workload. And when buyers get answers to their questions immediately, they are much more likely to bid or buy immediately. A survey of our eBay sellers showed an average revenue increase of 25% after they started using ezSupport.

Messaging System with Auto-Response
Even with Searchable FAQs available, some buyers will submit questions via the 'Ask a Question' form. That’s why ezSupport provides a complete messaging system that can be used to either replace or back up eBay’s My Messages. And, you can also set ezSupport to automatically respond to questions using your FAQs. ezSupport can analyze message text, find a matching answer in your FAQs, and then reply to the buyer for you.

Mobile Help Desk
By simply pasting a snippet of HTML code, you can add the same Searchable FAQs help desk that ezSupport makes available via your ‘Ask a Question’ link to your eBay listings, your website pages, your emails, your eBay, Amazon, Yahoo stores, etc. ezSupport gives you the flexibility to offer your customers 24x7x365 self-service support anywhere you want.

Additional Feature Modules
ezSupport also offers several modules that can be added to your account at any time to expand your support feature options.

• Returns / Shipment Tracking allows buyers to request and track merchandise returns. You can manage your entire returns process flow from start to finish, ensuring that necessary information is collected and that all steps are taken to handle returns properly. If you ship via FedEx, US Postal Service, or UPS, your customers can also use ezSupport to track shipments with a tracking number.
  
  
• Problem Ticketing makes it easy for you to handle buyer issues before they lead to negative feedback. Buyers can submit issues and all back-and-forth communication between you and the buyer is saved and attached to the buyer’s contact record for future reference.
  
  
• POP Email lets you retrieve and manage email from multiple POP accounts (i.e. info@yourcompany.com). You can manage multiple communication channels in one place and quickly respond to customer questions, while maintaining consistency in your responses.

Seller Testimonial
"Getting everything into a ticket system like ezSupport allows me to measure my answer/response time. I can immediately fix any holes in communication with our buyers and it increases the efficiency of my operation."
– trainz, Seller of model trains