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ezSupport for eBay

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eBay Certified Provider Solutions
eBay Certified Provider Solutions
The eBay Certified Provider Program recognizes third party companies excelling at providing the tools or services for eBay sellers. The Certified Provider designation helps an eBay seller identify providers with the expertise and experience to assist in growing their eBay business. In addition to other criteria, companies must have extensive experience with eBay, pass certification exams and provide a number of proven customer references checked by eBay.
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ezSupport for eBay
By Hosted Support
Release Date: Aug 14, 2009
Categories: Customer support, Shipping & payments
EARN AD $$ while supporting your customers with a FREE help desk. Searchable FAQs, Chat, Ticketing, Returns & more -- all for FREE.
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Average Rating:
( 50 )
Rating Distribution:
5 star22
4 star5
3 star4
2 star1
1 star18

Key features
  • Free Searchable FAQs help desk for all your eBay listings and other web pages
  • Earn $$ from Google ads on your help desk
  • Free unlimited FAQs, unlimited usage
  • Free FAQ search reports show you every question searched by customers
  • Free Messaging module with auto-response helps you respond to questions quickly
  • Free Problem Ticketing module manages your customer issues
  • Free Returns & Shipments module streamlines your merchandise returns and shipment tracking process
  • Free POP Email module integrates multiple email accounts
  • Free Chat module provides live customer support
  • Free Contact Manager archives complete customer message histories
  • Multiple support rep logins available
  • Easy setup with online wizard
  • Google Ad-Supported - You only pay if you choose to remove ads from your help desk
  • Free 30-Day Trial of help desk with ads removed
Description

ezSupport for eBay is a web-based suite of customer support software tools that lets you earn $$ by displaying ads on your help desk, and it’s eBay-integrated, so eBay sellers can support their customers both on and off of eBay.

Earn $$ While Supporting Your Customers?
You can use ezSupport for eBay for free by displaying a column of ads on the right side of your help desk. Plus! Hosted Support will pay you 50% of the revenue from your help desk ads, so you can actually earn $$ while supporting your customers. The more customers use your help desk, the more $$ you earn.

Your Help Desk
ezSupport for eBay includes everything you need to customize a searchable FAQ help desk that will be accessible via the "Ask a question" link on all your eBay listings and that you can also add to your website, your emails, your eBay, Amazon, Yahoo! stores -- anywhere you want.

Searchable FAQs
Your help desk can have an unlimited number of FAQs that customers can search with natural-language questions. With customers answering their own questions using searchable FAQs, businesses tell us that ezSupport eliminates up to 80% of their email workload. And when customers get answers to their questions immediately, they are much more likely to bid or buy immediately. A survey of our customers showed revenue increases of up to 25% after they started using ezSupport.

ezSupport Modules
In addition to its core searchable FAQ help desk, ezSupport for eBay provides feature modules such as Problem Ticketing, Returns Management, and Chat. ezSupport’s modules allow you to customize the support options you offer to customers. Modules can be added to or removed from your ezSupport account at any time to meet your business needs.

Application requirements
Supported browsers:Internet Explorer 6 or later, Firefox 2 or later, Safari 3 or later, Chrome
Supported languages:English
Supported eBay sites:ebay.com
Required eBay subscriptions:None
Application support
Online support system available 24x7x365.

Hosted Support

Hosted Support is a leading provider of affordable, web-based customer support tools for growing businesses. Its easy-to-use system helps eliminate many of the pains your business faces, yet is robust and scalable so it can expand to meet your business needs. Hosted Support's customer support applications are designed for rapid implementation and minimal product training. Businesses using Hosted Support deal with fewer customer support issues, while increasing customer retention. Hosted Support was established in 2003 and is headquartered in Los Angeles, California.
Showing 1-5 of 21
Disrupted Communications With Customers Long After Unsubscribing
by: Review created: Sep 02, 2013
2 of 2 people found this review helpful
Review:Back in June of 2013 I quickly unsubscribed from this program within a day or 2 and still had customer emails being rerouted to ezSupport until August 31st!?! Since I found that ezSupport wasn't what I needed, I never completed any of the input the app requires to function. In return, literally months after unsubscribing from this app, my customers were getting 0 information from either me or ezSupport! In fact, it was so bad that I ended up with 3 negative scores in almost as many weeks! All 3 were directly caused by total lack of communication from me which is exactly the opposite of the type of customer support I was well known for. My feedback proves this but now looks bad with 3 negative reviews 

wonderful app!
by: Review created: Apr 24, 2013
0 of 2 people found this review helpful
Review:a++++++++++++++++

never responds to email
by: Review created: Jan 29, 2013
1 of 1 people found this review helpful
Review:we emailed them more then a week ago never get any replays

can not remove the aplication
by: Review created: Dec 13, 2012
1 of 1 people found this review helpful
Review:very bad.

Horrible!!!! I can't log-in for 2-3 days.
by: Review created: Nov 02, 2012
Review:I can't login to this app for 2-3 days.
I lost customers 

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Earn $$ from Google ads on your help desk!
Ad-Supported - Only pay $9.95/month/support rep if you choose to remove help desk ads.
Free 30-day trial with help desk ads removed.

Free Searchable FAQs help desk - Unlimited FAQs, unlimited usage
Free FAQ search reports
Free Contact Manager
Free modules for Messaging, Problem Ticketing, Returns & Shipments, POP Email, and Chat