|Manage Applications||| About the Apps Center- opens in a new window or tab|
Now supports UPS as well as USPS!
Save up to 20% on USPS Priority and Express Mail!
Auctane, powered by ShipStation is a feature-rich order fulfillment system that was designed from the ground up for mid to high volume eBay sellers. Auctane will cut your order processing time by as much as 50% while also saving you money through special rates on shipping and insurance. With Auctane, you can manage all of your eBay, Amazon, and PayPal orders in one place.
-- Frequently Asked Questions --
Every shipping tool says they offer USPS discounts. How is Auctane different?
Auctane has access to special negotiated rates for Priority Mail packages that are 3 pounds or less, Priority Mail Flat Rate products, and Express Mail packages that are 2 pounds or less. For example, our Medium Flat Rate Box rate is $10.24, a savings of $0.61 over the standard online rate of $10.85. Auctane also has special rates on Priority Mail International and Express Mail International.
Does Auctane automatically select the correct shipping service?
Yes, and it does a lot more than that! Auctane will automatically select the shipping service, package, weight, and dimensions if those values are available from your listings. If these values are unavailable (e.g. you are using generic flat rate shipping services), you can specify default values for virtually every field in Auctane. Also, Auctane can remember item weights, dimensions, service, and package selections so that you only have to enter these values once for each item.
Does Auctane integrate with eBay Selling Manager Pro?
Yes, Auctane works seamlessly with Selling Manager Pro. The SMP Custom Label field is displayed throughout the application and can also be printed on your labels and packing slips. Any notes entered in SMP can also be viewed in Auctane. Auctane will also send the Actual Shipping Cost back to SMP for use in the Profit and Loss report.
Can Auctane help to speed up my international order processing?
Yes, Auctane makes international shipping a breeze! The customs description, quantity, value, and weight will be automatically pre-filled for you. You can also print international labels on 4" x 6" thermal labels which can save both time and money.
Can I ship non-eBay orders through Auctane?
Yes, Auctane can automatically import orders from Amazon as well as non-eBay orders from PayPal. If you have a web site which processes payments via PayPal (e.g. ProStores), you can ship them through Auctane. You can also use the "Add Order" feature to paste in any orders that are not automatically imported through one of our integrations.
Does Auctane automatically send tracking information to eBay and Amazon?
Yes, Auctane will communicate your tracking information to both eBay and Amazon. Auctane can also send you buyers a customizable shipping notification email which includes a tracking link.
I have more than one eBay account. Do I have to pay you for each one?
No, you only need a single subscription to Auctane no matter how many eBay accounts you have! Once you subscribe, go to the "Settings" page, "eBay" tab to add your other accounts.
Can I use Auctane on my Mac?
Yes, Auctane is completely web-based and is 100% compatible with Safari.
I have special negotiated rates with UPS. Can I use them in Auctane?
Yes, Auctane allows you to take advantage of any special pricing offered by UPS. If you have negotiated special rates through your UPS account manager, you will have access to those rates in Auctane.
I am a one-of-a-kind seller, so it is difficult to print labels in batch. Can Auctane help with this?
Yes! Auctane has several features that make it easy to print labels in batch:
Please contact support at email@example.com
Showing 1-5 of 190
lousy customer service
by: Review created: Nov 23, 2015
Review:After being fairly happy with Auctane for several years, suddenly it won't work and I've been trying to get help for 5 days. There's no phone number, and they won't answer emails. Finally this morning someone answered, said they'd call me, and then never did. I will remove this review if I get help. I would give the rest of the app 5 stars, but I am so stressed out with not being able to process hundreds of packages, that it is far outweighing the good experiences I had in the past.
CUSTOMER SERVICE IS THE WORST PLEASE DONT USE AUCTANE
by: Review created: Nov 10, 2015
Review:I have tried to get a hold of Autane shipping manager for almost two weeks now - with NO reply - which has caused a major inconvenience - account is suspended for some unknown reason - and get any answers!!! advice - just STAY away - It's sad that I have to write a bad review - HEY AUCTANE get better customer service!!!!!!